Shipping Policy

Thank you for shopping with Jaded Unicorn. We are a small handmade business based in Mount Gambier, South Australia.

Processing Times

In-stock items are packed and posted as soon as possible, typically 1-2 business days.

Pre-order products are handmade to order, please allow approximately 1–2 weeks for production and dispatch.

During busy periods, product launches, or custom order periods, processing times may be slightly longer.

Combined Orders: In-Stock & Pre-Order Items

If your order contains both in-stock and pre-order/custom-made items, your order may be placed on hold until all items have been completed. Unless otherwise arranged, all items will be shipped together in a single parcel once your pre-order or custom item is ready for dispatch.

Shipping Location

All orders are posted from Mount Gambier, South Australia.

Please note that delivery times may vary depending on your location, postal service delays, public holidays, and regional postage schedules.

Shipping Within Australia

We currently ship within Australia using Australia Post or another suitable postal service.

Estimated delivery times may vary, especially for rural, regional, or remote areas.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

Free shipping may be offered during selected promotions.

Tracking

Where tracking is included, you will receive tracking details once your order has been posted.

Please allow time for tracking information to update after dispatch.

Delays

Once your order has been posted, delivery times are outside of our control.

Jaded Unicorn is not responsible for delays caused by postal services, incorrect addresses, weather events, public holidays, or other circumstances outside our control.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional postage costs to resend the order.

Lost or Damaged Parcels

If your parcel appears to be lost or damaged in transit, please contact us so we can assist where possible.

For tracked parcels, we may ask you to lodge an inquiry with the postal provider.

Contact

For shipping inquiries, please contact us via our Contact Us page on our website.